Apprentice Emergency Department (ED) Receptionist

Job overview

We are seeking highly motivated and conscientious individuals to join us as receptionists in both Queen’s Hospital & King George Hospital Emergency Departments. We are looking for suitably qualified staff to provide an efficient and effective front of house reception service, perform clerical duties and have the ability to remain calm under pressure. You must have experience of dealing with the general public, as this role will involve interactions with difficult/distressed patients and relatives who will expect empathy from you. Duties will include using various NHS systems to access and record patient details and update their records. Registering patients into the emergency departments, booking follow-up appointments and transport for patients being discharged or transferred. You will need to be excellent on customer service, flexible, adaptable and a good team player with the ability to also work independently. You will be required to work cross-site at both Queen’s & King George Hospital. The role requires working on an 8-week rolling rota covering both sites 24 hours a day, 7 days a week, including public holidays. Following the below shift patterns: 07:00 - 15:00 15:00 – 20:00 (QH only) 15:00 – 23:00 23:00 – 07:00 Appointed staff must work all shift patterns and at both sites, this is non-negotiable.

Alongside the job role you will be completing the Customer Service Level 2 apprenticeship. If you already hold this qualification at Level 2 or above, then you are not eligible to apply.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK

Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job

To provide an efficient and effective front of house reception service to all patients, relatives and colleagues who present to the Emergency Departments. Ensure all reception practices are adhered to. Follow correct uniform policy and have staff ID & name badge displayed at all times.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.