Job overview
This advert is for roles in Mid & South Essex - Southend Only.
Take the first step into a career where you can make a real difference when you come to work. We are delighted to accept applications for the Apprentice Emergency Care Assistant role.
You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of the service we provide to our patients and our staff.
Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST #WeAreTheNHS
Main duties of the job
The duration of the training is approximately 12 months. During this training period, Agenda for Change Annex 21 Training salary will apply; starting salary £19255 per annum. Applicants who successfully complete their apprenticeships will then be eligible to continue in a Qualified Emergency Care Assistant role with the Trust.
Upon completion of the apprenticeship programme you will progress to the bottom of Band 3 (2026/27 Agenda for Change pay scale).
At EEAST we expect our clinical workforce to deliver the very best care to our patients with the support of a dedicated team of clinical staff, volunteers, call handlers, dispatchers and support staff. In addition, paramedics will routinely work with other allied health professionals in partnership organisations in both hospital and community-based services to ensure timely referrals and discharge.
A shift on an ambulance is like no other workplace. You will operate in a wide range of environments, across both urban and rural areas managing everything from birth to end of life, chronic conditions to critical illness or injury.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
- Step 1 - Read the advert and the Job Description and Person Specification (attached)
- Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
- Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted
Please note that this job role requires you to obtain your Provisional C1 Licence and Theory before you can be offered a start date.
Please see the attached support document with information to support you to obtain your Provisional C1 Licence and Theory
You are required to live within 1 hour from your base location at the point of starting in the role.
You will not be eligible for transfer to another base location for the duration of your training period or the first 12 months of employment (whichever is longer).
You are required to evidence your Level 2 qualifications with official certificates prior to being invited to interview, should you be shortlisted.
Person specification
Experience
Essential
- Experience of dealing with people in difficult and challenging circumstances and / or ‘customer care’ environment /customer service experience.
Desirable
- Experience of involvement or caring for people in a health or social care environment.
- Additional driving experience, for example driving larger vehicles within rural and urban areas.
Personal Attributes
Essential
- Commitment to self-development.
Desirable
- Treats everyone as an individual and strives to understand individual need.
- Be organised and able to take responsibility for own learning to meet deadlines.
- Be able to seek feedback, think about and respond proactively to feedback you are given.
Skills and Knowledge
Essential
- Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained.
- Excellent interpersonal skills with the ability to relate to people, listen well and apply questioning react in a tactful, appropriate, and professional manner
- Good communication skills with the ability to communicate appropriately and effectively face to face, over the phone/radio and in writing.
Desirable
- Knowledge of the role of current non-registered healthcare workers, including emergency care assistants and how they contribute to excellent patient care.
- Knowledge about East of England Ambulance Service, its organisational values, and the services it provides to patients and the community.
Qualifications Route 1
Essential
- Two GCSE Grade C (or above) or Functional Skills level 2 in Maths and English. Please note Function Skills must have been undertaken through an approved provider.
- Full UK manual driving licence with 1 year driving experience *Maximum 3 Penalty Points for minor offences *Maximum 6 Penalty points for SP30 Driving Offences
- C1 category licence / or To have obtained provisional C1 driving licence, C1 medical and C1 Theory prior to start date.
Qualifications Route 2
Essential
- One GCSE Grade C (or above) OR Functional Skills level 2 in Maths or English Please note Function Skills must have been undertaken through an approved provider. You will be contractually required to achieve the qualification you are yet to obtain (Maths or English Functional Skills Level 2), within first 12 months of employment.
- Full UK manual driving licence with 1 year driving experience • Maximum 3 Penalty Points for minor offences • Maximum 6 Penalty points for SP30 Driving Offences
- C1 category licence to be held / or To have obtained provisional C1 driving licence, C1 medical and C1 Theory prior to start date.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Dietetic Assistant roles in Royston
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Apprentice Emergency Care Assistant - Southend with East of England Ambulance Service NHS Trust in Royston, East of England, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £19,255 - £27,476 per annum (Annex 21 Band 3 Training Salary). The contract type is Permanent. The application deadline is 30 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.