Job requirements
Essential
10 listedRequirements the employer expects applicants to meet.
- Knowledge
Ability to work independently or minimum supervision.
- Knowledge
Articulate, self-starter with the ability to work autonomously.
- Knowledge
Monitor potential breaches and escalate to Pathway Manager • Develop
- Knowledge
Develop and implement standard operating procedures (SOPs)
- Knowledge
Experience of word/excel/power point knowledge of software programs
- Experience
Use of Microsoft Office applications
- Experience
Experience of establishing efficient office systems and processes
- Experience
Ability to deal with non-routine situations and information and take appropriate decisions.
- Qualifications
Administrative medical specialty knowledge gained by education or relevant experience.
- Qualifications
Educated to A Level or equivalent
Desirable
8 listedAdditional qualities the employer would prefer.
- Knowledge
NHS systems and procedures
- Knowledge
NHS waiting list targets
- Experience
Administrative experience within the NHS
- Experience
Experienced knowledge of waiting list management & patient pathways
- Experience
Experience of using NHS information & data systems. •
- Experience
EPR Millennium or Equivalent
- Experience
Understanding of medical terminology
- Qualifications
IT Qualification
Job overview
Are you an organised, motivated, and customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment where your work makes a real difference to patient care? If so, we'd love to hear from you.
We are looking for an enthusiastic Appointment Centre Coordinator to join our dedicated Appointment Centre team. In this key role, ensuring patients are booked into the right clinics at the right time while supporting the delivery of safe, efficient, and high-quality care.
Note:
This position may close early if we receive a high volume of applications. If you have applied for this position in the last six months, please do not reapply.
Main duties of the job
- Book, amend and cancel outpatient appointments in accordance with the Trust's Access Policy and the 18-week Referral to Treatment (RTT) standards.
- Support and guide Appointment Centre Administrators, helping with workload allocation and problem-solving.
- Monitor clinic capacity and utilise available appointment slots effectively.
- Act as a key contact for patients, consultants, nurses, service managers and GP practices.
- Deal with patient queries and complaints professionally and compassionately.
- Ensure patient records are accurate and updated on hospital systems.
- Escalate pathway delays and capacity issues to managers.
- Produce reports and monitor Key Performance Indicators (KPIs) relating to booking performance and waiting lists
Detailed job description and main responsibilities
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Appointment Centre Coordinator with Ashford and St. Peter's Hospitals NHS Foundation Trust in Ashford, England. It is listed as a Band 4 Appointments administrator role. The advertised salary is £29,812 - £32,715 per annum inc. HCAS pro rata. The contract type is Permanent. The application deadline is 25 Sep 2026.
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