Application Support Analyst
NHS LanarkshireAlready thinking ahead to interview?
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This post is open to internal candidates only:
About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
The Postholder will provide technical input and support services for NHSL eHealth systems working alongside eHealth colleagues, NHSL staff and external partner agencies to ensure the implementation, deployment, on-going support, systems uptime and availability of eHealth systems and associated computer Hardware across all NHSL areas.
The Postholder will provide systems administration and support for databases, Email services, maintenance functions and operational support to ensure application systems uptime and acceptable performance levels for all NHSL eHealth core and departmental systems.
The working pattern for this role is 8am - 4pm OR 9am - 5pm - 36 Hours a week
In this key role, you will:
- Liaise with suppliers and external partners on technical support issues for supported eHealth systems
- Provide troubleshooting, technical support and advice to users of all eHealth Systems.
- Build a rapport and encourage the sharing of E-Health systems knowledge with E-Health colleagues to prevent support bottlenecks during peak times or periods of absence.
- Where required, manage user accounts for both Windows and non-Windows platforms.
- Provide a support service and system solutions to ensure that eHealth applications are online, downtime risk is mitigated and systems are running optimally.
What You'll Bring:
The post holder will have to work with a large range of complex computer hardware including:
- Standalone servers
- Blade centre technology
- Storage area networks
- High availability technology
- Network devices
The post holder as a technical leader will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff.
The post holder will be required to use a PC and printer as part of their daily duties.
The post holder is expected to have a comprehensive knowledge of IT hardware in respect of desktop PC and Printer and server equipment.
Please note:
A driving licence is required; this must be a full UK/EU/EEA licence.
Ability to participate in on-call out of hours emergency support service
*From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.*
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Asim Mohammed, eHealth Senior Application Support Analyst, eHealth/ICTon asim.mohammed@lanarkshire.scot.nhs.uk ,
If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on jessica.murphy@lanarkshire.scot.nhs.uk
This post is open to internal candidates only:
About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
The Postholder will provide technical input and support services for NHSL eHealth systems working alongside eHealth colleagues, NHSL staff and external partner agencies to ensure the implementation, deployment, on-going support, systems uptime and availability of eHealth systems and associated computer Hardware across all NHSL areas.
The Postholder will provide systems administration and support for databases, Email services, maintenance functions and operational support to ensure application systems uptime and acceptable performance levels for all NHSL eHealth core and departmental systems.
The working pattern for this role is 8am - 4pm OR 9am - 5pm - 36 Hours a week
In this key role, you will:
- Liaise with suppliers and external partners on technical support issues for supported eHealth systems
- Provide troubleshooting, technical support and advice to users of all eHealth Systems.
- Build a rapport and encourage the sharing of E-Health systems knowledge with E-Health colleagues to prevent support bottlenecks during peak times or periods of absence.
- Where required, manage user accounts for both Windows and non-Windows platforms.
- Provide a support service and system solutions to ensure that eHealth applications are online, downtime risk is mitigated and systems are running optimally.
What You'll Bring:
The post holder will have to work with a large range of complex computer hardware including:
- Standalone servers
- Blade centre technology
- Storage area networks
- High availability technology
- Network devices
The post holder as a technical leader will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff.
The post holder will be required to use a PC and printer as part of their daily duties.
The post holder is expected to have a comprehensive knowledge of IT hardware in respect of desktop PC and Printer and server equipment.
Please note:
A driving licence is required; this must be a full UK/EU/EEA licence.
Ability to participate in on-call out of hours emergency support service
*From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.*
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Asim Mohammed, eHealth Senior Application Support Analyst, eHealth/ICTon asim.mohammed@lanarkshire.scot.nhs.uk ,
If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on jessica.murphy@lanarkshire.scot.nhs.uk
Interested?
Full details about the role are provided in the attached Job Description and Person Specification.
Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application
You can also learn more about working with NHS Lanarkshire by viewing our Information Pack
Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.