Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Experience
Substantial experience of supporting a large user base
- Experience
Excellent communication and time management skills
- Experience
Proven ability to work to tight deadlines
- Experience
Experience in working in a demanding environment
- Knowledge Requirements
Extensive experience working in a application support or call centre environment
- Knowledge Requirements
Expert knowledge of Microsoft desktop packages
- Knowledge Requirements
Expert working knowledge of the Internet and E-mail
- Knowledge Requirements
Knowledge of the Data Protection Act and issues around data confidentiality
- Knowledge Requirements
Awareness of NHS processes and business processes and dependencies
- Contractual Requirements
Participate in the 24 hours on call rota
- Contractual Requirements
Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
- Qualifications-Academic/ Craft/ Professional/ Further training
Educated to Diploma level or equivalent experience in a IT or business environment
- Qualifications-Academic/ Craft/ Professional/ Further training
Ongoing personal and professional development
Desirable
3 listedAdditional qualities the employer would prefer.
- Knowledge Requirements
Experience of using clinical applications across the NHS
- Knowledge Requirements
Good knowledge of working in the NHS
- Qualifications-Academic/ Craft/ Professional/ Further training
ITIL Qualfication
Job overview
Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.
An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.
We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.
You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.
Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.
A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Detailed job description and main responsibilities
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Applying for this NHS job
This advert is for Application Support Analyst with Sherwood Forest Hospitals NHS Foundation Trust in Sutton-in-Ashfield, England. It is listed as a Band 4 IT support officer role. The advertised salary is £28,392 - £31,157 per annum. The contract type is 16 months (Secondment or fixed term until 31/12/27). The application deadline is 14 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (30 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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