Ambulance Care Assistant (Relief) - Stevenage, Hertfordshire


Location
Melbourn, England
Salary
£25,760 - £27,476 per annum + Unsocial hours
Profession
Patient transport crew
Grade
Band 3
Deadline
20 Oct 2026
Contract Type
Permanent: Relief
Posted Date
06 Oct 2026
Medical Protection — the side of locally employed doctors from £83

Job requirements

Essential

6 listed

Requirements the employer expects applicants to meet.

  • Qualifications

    Full car driving licence (max 6 penalty points on licence or clean if licence is obtained within two years of application).

  • Qualifications

    Literate and numerate to Trust tested level

  • Knowledge, Experience & Skills

    Experience of dealing with people, demonstrating sound customer care skills.

  • Knowledge, Experience & Skills

    Experience of working in a fast-paced environment, and ability to remain calm and professional

  • Knowledge, Experience & Skills

    Experience of working to deadlines and in time frames

  • Knowledge, Experience & Skills

    Awareness of Safeguarding Policy and Procedures.

Desirable

6 listed

Additional qualities the employer would prefer.

  • Qualifications

    C1 category licence.

  • Qualifications

    Maths and English GCSE grade C or above or equivalent.

  • Qualifications

    Advanced Driving certification.

  • Knowledge, Experience & Skills

    Previous work in a caring profession.

  • Knowledge, Experience & Skills

    Knowledge of Patient Transport Services

  • Knowledge, Experience & Skills

    IT literate.

Job overview

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients who are frail or need specialist assistance being taken to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

Please ensure that your application relates to the essential criteria in the person specification.

Applications for this vacancy will be required to work across Hertfordshire and based at Stevenage Ambulance Station. Please also be aware that you must live within 60 minutes of the base station.

Applicants who have not been successful within the last 3 months need not apply unless they can demonstrate suitable changes.

Every day is different as an ACA and you could really make a difference to our patients.

Find out more via NHS Health Careers or contact the Manager via the details at the bottom of the page

Main duties of the job

The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one years driving experience. (Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Your role with EEAST PTS would start with a 3 week paid training course (Monday – Friday). The training involves clinical training to be a ‘First Person on Scene’ and patient transport driver training, and a full uniform is provided.

It is your responsibility to attend in full, and successfully complete the course. Courses are held in Welwyn Garden City. Travel expenses will be reimbursed in line with Trust policy.

You MUST be able to commit to undertaking the training course as outlined above.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Applying for this NHS job

This advert is for Ambulance Care Assistant (Relief) - Stevenage, Hertfordshire with East of England Ambulance Service NHS Trust in Melbourn, England. It is listed as a Band 3 Patient transport crew role. The advertised salary is £25,760 - £27,476 per annum + Unsocial hours. The contract type is Permanent: Relief. The application deadline is 20 Oct 2026.

Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (06 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.

For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.