Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Experience
Experience of healthcare administrative systems and processes
- Experience
Experience of working within a multi-disciplinary team
- Skills /Abilities
Demonstrate ability to pay attention to detail , reliably check and record data and be able to self-check completed work
- Skills /Abilities
Demonstrate excellent communication skills with all levels of staff and patients
- Skills /Abilities
Demonstrate a good telephone manner and technique
- Skills /Abilities
Computer/keyboard skills in MS Word and Excel
- Education/Qualifications
NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
- Education/Qualifications
GCSE or equivalent
Desirable
Not listed in the available specification.
Job overview
The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in the Albany Unit.
You will be expected to accurately record patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital’s Access Policy. You will provide back-office support and help complete a number of administrative duties within the Patient Access team.
Main duties of the job
- To provide a friendly and welcome reception service to patients attending Kingston Hospital appointments providing clear advice, guidance information and assistance as appropriate.
- Deal with telephone enquiries from patients and relatives in a polite and professional manner, ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies.
- Receive information from department managers and relay to patients and visitors as appropriate.
- To record attendance (check in) and book follow up appointments of patient’s consultation on CRS.
- Ensure patient information is accurately recorded and fully maintained on CRS and update patient records on CRS on every visit, ensuring that accurate patient data is recorded.
Continued on attached JD...
Detailed job description and main responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Albany Receptionist with Kingston and Richmond NHS Foundation Trust in Kingston upon Thames, England. It is listed as a Band 2 Receptionist role. The advertised salary is £30142.00. The contract type is Fixed term: 6 months (Role to be made permanent at end of contract with further recruitment depending on currently staffing requirement.). The application deadline is 08 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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