Advanced Crisis Hub Practitioner

Job overview

The purpose of the role is to provide senior oversight to live and same day remote screening service for patients experiencing mental health crisis (and other mental health symptoms), their families, carers; and other Healthcare Professionals including LAS,NHS111 physical health  and the police. The postholder will keep service users as safe as possible, through use of sound clinical skills and effective risk assessments, signposting or referring patient to appropriate services.

The post holder will act as the senior role model and supervisor to clinical members of the team to ensure they work to high standards.  The post holder will need to co-ordinate robust multidisciplinary working and maintain excellent communication and working relationships with all staff across the Service and with partner crisis services within the SLP footprint.  The post holder will provide management support as delegated by the Clinical Services lead, including supervision of staff, team training and service development initiatives. It is expected that the post holder be responsible for organising the roster always ensuing safe staffing. They will also be expected to deputise for the Clinical Service Lead in their absence.

This role is hosted by South London and Maudsley, however works in partnership with South West London and St Georges NHS Trust and Oxleas NHS Trust.

The post holder is expected to work a shift system including nights and weekends

Main duties of the job

• To have oversight and ensure all calls received in a professional manner, screen and prioritise these calls appropriately – therefore lead the shift and team.
• Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users’ needs and safety. This may include transferring calls to appropriate specialist skill sets, e.g. CAMHS.
• To assess high risk or complex patients to provide management advice and appropriate clinical interventions to support more junior members of the team on shift.
• To operate within the legal requirements of the Mental Health Act and be able to exercise independent judgement in the assessment and diagnosis of mental health conditions.
• Maintain relevant clinical and pharmaceutical knowledge, critically appraise and apply information in practice
• To liaise with carers, incorporating their views in clinical formulation and management
• Undertake clinical triaging of calls where required or escalated due to complexity by other team members to the service deciding on the correct pathway for the call - Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.
• Be aware of appropriate referral and escalation procedures in relation to difficult calls and utilise appropriate frameworks such as Trusted Assessment.

Detailed job description and main responsibilities

The purpose of the role is to provide senior oversight to live and same day remote screening service for patients experiencing mental health crisis (and other mental health symptoms), their families, carers; and other Healthcare Professionals including LAS, and the police. The postholder will keep service users as safe as possible, through use of sound clinical skills and effective risk assessments, signposting or referring patient to appropriate services. The post holder will act as the senior role model and supervisor to clinical members of the team to ensure they work to high standards.

See the job description for the full details