Adult Audiology Clinical Support Worker

Job summary

Are you passionate about helping people and making a difference to their quality of life? We are seeking a motivated and caring individual to join our friendly and supportive Audiology team. Based primarily at Sunderland Royal Hospital and Palmer Community Hospital, you will play an important role in supporting the delivery of a high-quality Audiology service for adults with hearing loss.

Working alongside a team of 26 Audiologists and other healthcare professionals, you will contribute to both clinical and non-clinical activities, helping to ensure patients receive safe, effective and compassionate care. This varied role offers the opportunity to support hearing aid users, assist with clinical activities and contribute to the smooth running of the department. We are looking for an organised team player with excellent communication skills, a positive attitude and a commitment to delivering outstanding patient-centred care. Previous healthcare experience is desirable but not essential, as full training and support will be provided.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

As a Clinical Support Worker within the Adult Audiology team, you will work with Audiologists in providing an efficient and effective service for adults with hearing loss.

Your duties will include carrying out basic hearing aid maintenance, repairs and replacements via our postal and hearing aid drop off pathways. You will help to prepare and set up clinical areas, ensuring they remain clean, safe and well organised. You will also assist Audiologists during procedures and help to ensure patients are treated with dignity, respect and compassion at all times.

The role also includes a range of other responsibilities such as maintaining stock levels, scanning earmould impressions, inputting patient information onto electronic systems and supporting audits. You will work within established protocols under direct or indirect supervision, communicating effectively with patients, carers and colleagues, including individuals who may have hearing loss, learning difficulties or other communication needs.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 09 October 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9155-GSNM-1026-18
• Job locations: Sunderland Royal Hospital, Kayll Road, SUNDERLAND, SR4 7TP, United Kingdom

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

• To support Audiologists in providing an efficient, safe and effective Adult Audiology service.
• To participate in a range of clinical activities within the department, including basic hearing aid maintenance, repairs and reprogramming.
• To provide support for patients with hearing loss, including advice on self-management and hearing aid use.
• To participate in a range of non-clinical activities within the department, including scanning earmould impressions, checking equipment and maintaining stock levels.
• Work will be protocol driven within a defined scope of practice and will be subject to direct or indirect supervision.
• To contribute to administrative tasks and housekeeping to help maintain an efficient, professional and patient centred service.
• The post will be primarily based at Sunderland Royal Hospital and Palmer Community Hospital. There may be an occasional need to work at Washington Galleries Health Centre, or travel between these sites part way through a day.