Adult & Paediatric Crisis Worker-Staffs - Bank

Job summary

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Main duties of the job

Paediatric & Adult Administrator/Crisis Worker This role will include: providing telephone information and support. assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence. supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service. ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning). assisting patients and liaising with other agencies regarding the management of historic cases. As an organisation that 'does the right thing', we believe you will be empowered to make a difference. Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks. Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, rac

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Details

• Date posted: 03 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: oc-1790866544-3ZSBJ
• Job locations: Stoke-on-Trent, ST6 2JU, United Kingdom

Job responsibilities

About the Role Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. The role of Adult & Paediatric Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process. Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape. Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK. For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends. Location: The Grange SARC, Staffordshire Additional Locations: Staffordshire SARCs Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case. Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends. Job Opportunity Paediatric & Adult Administrator/Crisis Worker This role will include:

providing telephone information and support.

assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.

supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.

ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).

assisting patients and liaising with other agencies regarding the management of historic cases.

Knowledge and understanding confidentiality.

A full UK driving license

GCSE English and Maths (Equivalent Grade C Level)

Knowledge of the Health, Police and / or public sector working

Minimum 12 Month employment within administrative role

Organisational Skills

Ability to work in a multi agency setting.

Good Interpersonal Skills

IT Literate with experience of Word, Excel, Teams.

Educated to A - Level / NVQ 3

Experience working with children or young people

Experience of working with vulnerable children and adults

Understanding of Safeguarding

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension Scheme

Life Assurance

Apprenticeships

Employee Assistant Programme

Long Service/Team of the Month Awards

A range of accredited and CPD training courses and masterclasses

Funding for higher education courses after one years' service