Administrator

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Exciting Opportunity: Band 3 Administrator at Inclusion Thurrock NHS Talking Therapy.

We are thrilled to announce a vacancy for a Band 3 Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies.

We are seeking candidates who possess strong time management skills and the ability to thrive in a busy environment.

While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused. It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential.

The role involves a variety of tasks, including reception duties, telephone and face-to-face contact with service users, and organisational support for therapists and managers.

Main duties of the job

Inclusion Thurrock is an NHS Talking therapy service providing psychological therapies within primary care to patients with mild to moderate mental health issues.

The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with, face to face service users as well as, telephone and electronic enquiries. Booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Spec for full details. An example of some responsibilities:

• To complete all administrative tasks undertaken by the admin team providing cross cover where needed.
• Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately.
• Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments.
• To assist in course administration.
• Contacting service users by telephone.
• Dealing with enquiries to the services by patients and their family, health professionals.
• Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service.
• Entering data accurately on various systems and service procedures