Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- Experience
Experience in administration and administrative work
- Experience
Experience of working co-operatively within a team
- Experience
Experience of organising own day to day work and adjusting priorities in response to the needs of others.
- Knowledge and Skills
IT proficiency: Strong computer skills are crucial, especially in Microsoft Office Suite (Word, Excel, Teams etc.).
- Knowledge and Skills
Typing experience and skills
- Training, Qualifications and Registration
GCSE in Maths and English or equivalent
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in a health or social care setting.
- Experience
Experience in supervising/mentoring junior staff.
- Knowledge and Skills
Knowledge of RiO patient record systems.
Job overview
Are you an organised multitasker who thrives in a busy environment? We’re looking for an Administrator to support our service and help ensure patients have a smooth, positive experience.
Why you’ll love this role
- Varied workload — no two days the same
- Friendly, supportive team
- Key role in improving patient experience
- Opportunities to grow responsibilities
- Good balance of autonomy and teamwork
Main duties of the job
What you’ll do
- Coordinate clinics, book appointments and produce letters
- Process referrals and maintain accurate, confidential records
- Manage generic inboxes and respond to internal/external queries
- Act as first point of contact for complex admin questions
- Escalate issues to keep the service running smoothly
- Use RiO to transfer patients and manage caseloads
- Attend meetings and record clear action notes
- Work on a varied daily rota
Support & Leadership
- Provide daily support and supervision to Band 2 admin staff
- Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad‑hoc tasks and projects
Detailed job description and main responsibilities
- Support the coordination of caseload activity across teams, ensuring timely processing and follow-up
- Coordinate administrative processes relating to referrals, appointments and patient pathways
- Escalating any administrative issues
- Supporting Band 2 administrative staff in regards to patient queries and general support.
Please refer to the attached job description for the full details on the responsibilities and person specification.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Administrator with Kent and Medway Mental Health NHS Trust in Maidstone, England. It is listed as a Band 3 Administrator role. The advertised salary is £25,760 - £27,476 per annum. The contract type is 6 months (Fixed Term or Secondment). The application deadline is 15 Oct 2026.
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