Administrator

Job overview

At the heart of exceptional patient care is a brilliant support team. Our clinical staff rely on us to keep daily operations running seamlessly so they can focus on delivering outstanding care. Based in Sheerness, Kent, our administration office is a vibrant, fast-paced environment where no two days are the same.

We are looking for an organised, approachable, and detail-oriented Administrator to join our team. If you thrive on helping others, bring positive energy to a team, and stay calm under pressure, this role offers a rewarding opportunity to make a tangible difference to our staff and patients every day.

What We Are Looking For

• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Previous audio typing or digital dictation experience (desirable).
• Strong attention to detail and ability to remain calm and composed under pressure.
• A collaborative, patient-focused approach to everyday tasks.

Main duties of the job

• Patient & Service Point of Contact: Provide a warm, confident, and professional first point of contact for patients, handling bookings and incoming enquiries with empathy and efficiency.
• Document Preparation & Dictation: Produce a wide range of accurate correspondence, reports, and documents from digital dictation, notes, or spreadsheets (audio typing experience is an advantage).
• Meeting & Appointment Coordination: Schedule patient appointments and organise internal meetings, ensuring agendas are prepared and accurate minutes are recorded.
• Interdepartmental Liaison: Communicate effectively across internal teams to facilitate smooth information flow and daily workflow operations.
• General Office Administration: Handle general administrative tasks, including printing, photocopying, laminating, binding materials, and managing routine filing.
• Information Governance: Process sensitive patient and clinical information with complete confidentiality, precision, and adherence to quality standards.

Detailed job description and main responsibilities

Please refer to the attached job description for the full details on the responsibilities and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.