Administrator

Job overview

This post is not eligible for sponsorship.

This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process,  which may result in changes and a consultation process in line with the  Trust’s Organisational Change Policy.

We are the admin team for the Special Needs School Nursing Service (SNSN), Children’s Continuing Care & Assessment Team (CCCAT) and the Children’s Packages of Care Team (CPOC).

Our admin team are a central point of contact for external professionals, general public and of course the professionals based within our three teams. As a result, we receive a variety of queries, be that via telephone, email or post, and must be informed on various processes to ensure we can respond efficiently.

One of the processes we currently manage is a consumables delivery service. Service users who are under the care of CCCAT, often receive medical consumables as part of their package; the chosen candidate would be heavily involved in this process.

The successful candidate would need to be proficient in a wide range of administrative duties, demonstrate excellent time keeping and communication skills whilst delivering them in a professional manner to positively support and represent both the team and Trust.

Main duties of the job

• To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Manage departmental meetings on a regular basis including diary management, room booking and document management.
• To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
• Provide administrative support to service users surrounding their consumables.
• Provide day to day support to clerical officers when appropriate.
• Receive, allocate and despatch departmental mail (internal and external)
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team.

This is not an exhaustive list - please see the Job Description for the list of responsibilities aligned to this post.

Detailed job description and main responsibilities

Due to the nature of the role and location of our service users and their families, it would be expected that the chosen candidate would be based at St Peter’s Centre, Burnley but could regularly and efficiently travel across the Lancashire footprint; we currently utilise spaces at Burnley and Preston, however this could change in response to the needs of the service.

For the full list of responsibilities for this post please see the Job Description and Person Specification.