Administrator

Role: Administrator

Location: The Portobello Clinic

Hours: Full-time, 37.5 hours per week

Schedule: Monday to Friday

Reports to: Practice Manager

Type: Permanent, Salaried Position

Salary: £30,484 - £32,755, depending on experience

We're looking for a Practice Co-ordinator to join our Primary Care Team based at The Portabello Clinic in Notting Hill.

The Portabello Clinic is one of London's most prestigious GP clinics and it cares for a wide range of patients from all over the world, many of them well known VIP's. The practice remains traditional at heart.

The is a very exciting one as you will work closely with a GP to support the care for their patients. You’ll be responsible for ensuring the continued provision of the highest quality of secretarial and administrative support in Primary Care. The team is friendly and you will enjoy working in our prestigious private clinic.

You will have a calm, patient and polite telephone manner and you will have the ability to explain sometimes complicated processes to our patients. The role is interesting and challenging, you will be properly trained and supported working onsite in a small and friendly team. Good computer skills are important and experience in healthcare in a similar role will be an advantage.

Being a part of one of the largest providers of privately funded healthcare means our patients have direct access to in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

About the Role:

• A Practice Co-ordinator plays a crucial role in ensuring the smooth and efficient operation of the practice. Their duties encompass a wide range of administrative, clerical, and organisational tasks. Here are some of the key responsibilities:
• Working on reception 2 days per week and covering other days as required
• Handling patient registrations and updating patient records.
• Managing patient inquiries and providing information about services.
• Preparing and processing medical documents and reports.
• Managing patient billing, invoicing, and payments.
• Medical PA Support: Back-up and support to the medical PA’s within The Portobello Clinic
• Cross department support when required to cover for annual leave
• Processing insurance claims and liaising with insurance companies.
• Coordinating referrals to specialists and other healthcare providers.
• Assisting doctors and nurses, or medical secretaries with administrative tasks as needed.

What You’ll Bring:

• Strong communication and relationship management skills.
• Excellent organisational and time-management skills with the ability to manage multiple tasks under pressure.
• Competent in working independently and taking initiative.
• Strong record-keeping and data management abilities.
• Familiarity with GDPR requirements and handling confidential information.
• Proficient in typing, computer literacy
• Excellent telephone manner and ability to engage with clients professionally.
• Experience in administration and working autonomously.
• Familiarity with clinical systems (EMIS) is an advantage.
• A strong understanding of medical terminology and the private healthcare sector.
• Ability to engage in productive conversations and build relationships across diverse client groups, including multinational clientele.

Why HCA UK?

HCA Healthcare UK is one of the largest providers of privately funded healthcare, founded over 50 years ago by Dr. Thomas Frist. We operate a world-class network of over 30 facilities in London, Birmingham, Glasgow, Wilmslow, and Manchester, with our latest hospital opening in Birmingham.

We are at the forefront of clinical excellence, with all our facilities rated ‘good’ or ‘outstanding’ by the CQC. We are the largest employer of Private Patient General Practitioners and Occupational Health specialists, trusted by global employers for our deep understanding of employee and business needs

Additional Benefits:

• Private medical healthcare cover
• Private pension
• Critical illness cover
• Comprehensive range of flexible health, protection, and lifestyle benefits to suit your needs
• 25 days holiday plus bank holidays
• Endless career pathways of training, development and career advancement opportunities across the HCA group.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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