Administrator

Job overview

Administrator (Band 3) – Community Mental Health Service, New Horizons (Slough)

8 MONTH FIXED TERM ROLE.

Join our busy operational team and help keep the service running smoothly.

You’ll be the first point of contact, providing day-to-day admin support and making sure data, diaries, communications and office systems are accurate and well organised.

You’ll manage phone and email enquiries, support Service Managers with diary admin (as required), type confidential correspondence, and maintain electronic/paper records.

You’ll also collate and input data, help produce service information, manage post and communications, and order stationery/supplies.

You must work with discretion and follow Trust policies on confidentiality, data protection and health & safety.

Main duties of the job

• Act as the first point of contact for the service and maintain effective communication with colleagues and partner teams.
• Maintain organised office systems (electronic and paper) to support safe, efficient service delivery.
• Type confidential letters, emails, reports and other documents to a high standard and within deadlines.
• Arrange meetings/events, prepare/distribute papers, take minutes and circulate actions promptly.
• Provide diary and admin support to Service Managers as required.
• Collate, input and quality-check data on relevant systems and support routine reporting.
• Handle phone/email enquiries, take messages, escalate appropriately and report faults for follow-up.
• Manage incoming/outgoing post and distribute service user and staff communications.
• Order stationery/supplies (as designated) and support projects and ad-hoc admin tasks.
• Work in line with Trust policies, including confidentiality, data protection, safeguarding and health & safety.

This is a fixed term contract working on site Monday to Friday, 9am to 5pm. The initial contract length is for 8 months.

Detailed job description and main responsibilities

The “must haves” for this role:

• NVQ Level 3 (or equivalent experience) and a good understanding of admin/office procedures
• Office/admin experience, including meeting support and minute-taking
• Confident IT skills (e.g., Outlook, MS Office, internet and databases)
• Clear communication skills, professionalism and discretion with sensitive/confidential information

For further information about the role, please see attached job description and person specification. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about any other questions you may have. Please don’t hesitate to call: Harshita Singh on 01753 690950 for further information.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

• Organised and proactive, able to prioritise, work flexibly and travel between sites if required

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.