Administrator

Job overview

We are pleased to share an opportunity for a permanent full-time administrator to join our highly progressive older adult’s team here at Upton Lea. This post is 37.5 hours per week, working days Monday to Friday. We are looking for an enthusiastic, and resourceful individual with a can-do approach to join our team.

You should possess a commitment to team working and a desire to deliver excellent standards of work. The successful candidate would be joining a fantastic team who support each other and strive to deliver an exceptional service for our patients.

We aim to provide the highest standards in administrative support services to our colleagues across the west locality to maintain health, safety and, most importantly wellbeing of the people in our area.

We want all staff members to develop their skills through training and development opportunities.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Main duties of the job

The successful candidate will be expected to provide a comprehensive administration service including diary management, undertake typing of correspondence, reports, agendas, and minutes using Microsoft teams copy typing.

The successful candidate be responsible for co-ordinating. The administration of Inputting, referrals required on to our clinical system and maintaining the retrieval of information from relevant databases and to assist in the preparation of statistical, audit information on time limited projects as requested.

Liaise with GPs, Social Workers and other agencies responding to queries appropriately ensuring confidentiality at all times.

The successful candidate will answer the main phone line into the team, signposting calls appropriately, whilst demonstrating compassion and maintaining professional boundaries with callers.

The successful candidate will also be expected to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met, and that urgent work is accommodated.

This is a rewarding and varied role and applicants must be able to demonstrate a high level of expertise in typing and keyboard skills, excellent communication skills are essential.  The successful candidate will also be expected to provide cross cover for administration colleagues as and when required.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!