Administrator

Job summary

Regents Park Healthcare are looking for an Administrator to work within the administration team at the Dorset Heart Clinic.

Main duties of the job

The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings, strong IT skills and have an outgoing and friendly attitude. The work can be highly demanding, therefore, the ability to prioritise your own workload and meet deadlines is also essential.

About us

Regent's Park Healthcare (RPH) is a multiple award-winning company first established in 2002, working in partnership with the NHS to operate world class cardiac services.

This role will focus on providing a high standard of patient administration, in line with our values of 'Patient First'. A caring, compassionate approach is essential as are strong IT and administration skills.

RPH delivers high-quality, cost-effective care through excellent service, efficient operations management, well trained staff and a focus on uncompromising professionalism.

RPH offers a friendly, team-orientated working environment where management are very supportive and all work towards a common goal of ensuring patients receive the best care possible.

Details

• Date posted: 16 October 2026
• Pay scheme: Other
• Salary: Depending on experience From £25,685.00/year, depending on experience.
• Contract: Permanent
• Working pattern: Full-time
• Reference number: B0063-26-0021
• Job locations: Regent's Park Healthcare (Dorset Heart Clinic), The Royal Bournemouth Hospital 1st Floor – East Wing, Castle Lane East, Bournemouth, Dorset, BH7 7DW, United Kingdom

Job responsibilities

JOB TITLE: Administrator

REPORTS TO: Clinic Manager

LOCATION: Dorset Heart Clinic, Bournemouth, UK

HOURS: Working patterns are assigned across Monday to Sat, typically covering 8am - 8pm with full-time hours equating to 37.5 per week. We expect there will be no requirement to work Bank Holidays without prior & mutual agreement.

SALARY: From £25,685.00/year, depending on experience.

JOB TYPE: Full-time, Permanent

BENEFITS:

• Company events
• Company pension contributions
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Generous Sick pay
• Life Cover
• 25 days holiday + bank holidays

RESPONSIBILITIES AND DUTIES

• To liaise effectively and efficiently with (but not limited to) the following individuals/organisations:

Consultants and their secretaries.

Patients and their relatives.

Referring GPs and their offices.

Private medical insurance companies.

Clinical staff.

NHS Trust staff.

Self-Payers; and

Other third-party organisations.

• To manage correspondence and telephone enquiries speedily and accurately.
• To book outpatients appointments onto IT systems.
• To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.
• To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.
• To type letters and other correspondence accurately and swiftly.
• To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.
• To provide clinic receptionist duties if required to do so.
• To maintain inventory of supplies.
• To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.
• To undertake mandatory training relevant to the role to remain compliant with our ways of working.
• Any other duties that may be required consistent with the nature and grade of the post.