Administrator

Job overview

Are you an experienced admin individual seeking a role in mental health?

We are looking to recruit a new Team Administrator to provide a highly valued service to the Adult Mental Health Team.

The AMHT team is dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues. This role can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. We rely upon robust administrative support to run a safe, excellent, and caring service to our patients.

We are looking for someone who has an excellent standard of administrative and IT skills, organisational skills and the ability to manage competing priorities within a challenging and demanding environment.

Main duties of the job

This is a varied role and you will play a vital role within the team, being first point of contact for our patients and providing administrative support for the clinicians across the team. You key responsibilities will include:

• Process and resolve face-to-face enquiries and telephone calls/emails from patients, relatives, staff, and other professionals, promptly and sensitively making autonomous decisions to signpost to appropriate clinician or alternative service, ensuring messages are dealt with or passed on quickly and efficiently.
• Work closely with team members, providing a flexible service and being willing to assist staff with a variety of development work as and when required.

Please see attached JD/PS for full duties.

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.