Administrator

Job overview

This role is not eligble for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The East of England Gambling Service is run by CNWL NHS Foundation Trust, which has over 15 years’ of experience providing pioneering NHS gambling treatment across the UK. We partner with Inclusion (Midlands Partnership University NHS Foundation Trust) which delivers gambling treatment across the West Midlands region. Both Trusts have extensive experience providing addictions and psychological treatment and care to a wide range of service users.

Our team is made up of lived experience peer support workers, psychologists, therapists, nurses and psychiatrists.

As part of national plans and investments, we are growing as a team to meet the needs of people across the region, of which this role is an important addition.

This post will provide comprehensive administrative support for the activities of the East of England Gambling Team.

The post-holder must work on their own initiative with a sound understanding of the business of the Trust (and wider organisations) and current practices to manage workload and ensure information is communicated appropriately and enquiries are directed correctly.

Main duties of the job

• Administer the teams’ databases, accurately inputting data and referrals, identifying discrepancies, alerting team members to predetermined deadlines and maintaining a consistent style to assist in accurate data capture.
• Support team members by making and receiving calls / queries from external agencies.
• Liaise with other services with regards to delivery / receipt of files and follow up through delivery services.
• Alert the manager to noticeable trends / discrepancies arising from routine data input.
• Complete data entry in an accurate and timely manner to the data capturing system.
• Work with team members and allocating work where necessary whilst maintaining the boundaries associated with the role.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further details. A summary is below:

• Take minutes from various meetings (when required) and monthly team meetings and formulate into structured report.
• Participate in audits and inspections, providing information and data as required.
• Provide support in the collation of evidence / information as required by regulatory and other external assessment activities; including annual information returns, routine CQC engagement meetings, and site visits.
• Ensure performance data is accurate and complete to assist in the maintenance of a portfolio of evidence for internal and external assessment regimes.
• Undertake analysis of data, some of which may be complex, which will inform actions or decisions to be taken / made.
• Utilise other systems (e.g. SystemOne, Rio, IAPTUS) to establish specific details for data capture.
• Resolve queries relating to NHSE, some of which may require analysis.
• Prepare materials to assist with the delivery of groups.