Administrator

Job overview

An exciting opportunity has arisen for an enthusiastic, flexible and well-motivated Administrator to join our team at Newquay Hospital.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training.  A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.

This role will provide essential clerical support to key departments at Newquay, which include the Inpatient Wards, Minor Injury Unit, Outpatients, X-ray, in addition to supporting patients, staff and visitors to the hospital.

The Administration team at Newquay cover a 7-day service 08.00 – 20.00 hrs including Bank Holidays.

You will need to work in a calm, logical and methodical manner, demonstrating the ability to multi‑task effectively while managing frequent interruptions. Excellent communication skills are essential for this role

The successful candidate will be required to have a good level of education and demonstrate experience in administration and clerical duties. Strong customer care skills are essential for this role.

You must be flexible in order to meet the changing needs of the service, as you will be required to work across multiple reception areas to ensure service delivery is maintained. The successful post‑holder will also be expected to provide cover for colleagues during periods of sickness and annual leave.

Full training will be given.

Main duties of the job

To meet, greet and direct patients, carers and visitors at reception desks in line with Trust procedures.

To register patients into the Minor Injury Unit, outpatient or x-ray departments using the appropriate IT systems.

To learn the role of the ward clerk to support to the nursing team.

Maintaining and updating electronic patient records in real-time, ensuring accuracy

Answer the telephone in accordance with Department procedure.

To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

Supporting and assisting all staff, patients and visitors to site.

The ability to prioritise workload, use your own initiative, and work effectively as part of a team is essential. The post‑holder must be able to remain calm and demonstrate an understanding and compassionate approach at all times.

Excellent communication, interpersonal and organisational skills are also required for this role.

The post holder will demonstrate a caring and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, ‘can-do’ attitude to provide administrative cover to other departments when required.

Detailed job description and main responsibilities

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.