Administrator

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

Looking to start your career in the NHS? We are recruiting for full-time and part time across a variety of entry-level positions within our Trust.

Our hospitals rely on a dedicated team of administrators, and these roles are key to keeping our services running smoothly. You will play an important part in supporting both patients and clinical teams, helping to ensure a positive and seamless patient experience.

Wherever you join us, our values of Patients First, Working Together and Always Improving will guide everything you do. While we are a large university hospital, we pride ourselves on our commitment to continuous improvement and the genuine compassion we show to every patient.

We offer a wide range of career pathways within administration, making this an excellent opportunity to build your experience within the NHS. You will benefit from comprehensive training and development, giving you the support and skills needed to grow and progress in your career.

Secondment opportunities will also be considered for internal applicants who are looking to broaden their experience across different roles or areas of the hospital

Detailed job description and main responsibilities

If successful you would be placed in an administrative position suited to your skills. This could be based at University Hospital Southampton, Princess Anne Hospital or Royal South Hants. These roles include but are not limited to:

Outpatient Administrator Centre - The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients.

Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.

Ward Administrator – You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives

Booking Administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.

Emergency Care Administrator – within the Emergency Care Unit here at University Hospital Southampton. The department is in operation 24/7 - 365 days and the role entails working days, evenings, weekends, nights and bank holidays all allocated on a pro rata basis.

WHAT YOU’LL DO

• To provide an excellent customer service to patients, relatives/carers and to external agencies
• Ensure a consistent and effective administrative service is maintained at all times
• Build relationships with stakeholders externally and internally

WHAT WE’RE LOOKING FOR

You will:

• Have experience of working in a customer services environment
• Have a friendly and approachable manner
• Be polite, sympathetic and diplomatic and have a can-do attitude
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours.

If you are looking for part time employment, please note we would need you to work a minimum of 15 hours per week.

There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences and more. Please indicate in your application if there is an area that you would be particularly interested in.

To learn more about our organisation, please click on the links to our social media platforms:

Facebook: https://www.facebook.com/share/r/1AkjBnieFo/

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LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:7440698777214054400

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.