Administrator - Receptionist

Job overview

Due to internal promotion, we are looking for three compassionate and professional receptionists to join our dedicated team based at Foss Park Hospital. (1 x 26 hours ).

Foss Park Hospital is a purpose build mental health inpatient facility which opened in 2020 that provides services and delivers care to adults and older people in the York & Selby area. The hospital is situated on the outskirts of York City Centre just inside the ring road (north), ten minutes from Monks Cross Shopping Centre and benefits free on-site parking and is easily accessed by car, bus and bicycle.

As a member of our Foss Park reception team you will be the first point of contact for patients, families, and visitors, you will play a vital role in creating a welcoming and supportive environment at the heart of the hospital. This is an opportunity to make a real difference by proving both practical assistance and a kind reassuring presence.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone in a professional and friendly manner. The role will involve managing incoming and outgoing post, room bookings, ordering supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.

The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.

For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.

Detailed job description and main responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will be required to work 12 hour shifts from 7.30am - 7.30pm on a rota with other reception staff. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.

For an informal discussion or to arrange a visit to Foss Park Hospital please contact Karen Willis (Locality Admin Manager) via email: [email protected].

This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.