Administrator - Podiatry

Job overview

We are seeking an organised and motivated Administrator on a 12 month fixed term project to support the implementation and development of Podiatry Service Triage Desk.

This is a great opportunity to join a supportive team and contribute to high-quality patient care.

This role is key to supporting the smooth running of clinics and providing excellent service to patients and staff. You will manage appointments, respond to enquiries, maintain accurate patient records, support clinic preparation, order supplies, and provide general administrative support to the team.

This job will be supporting our outsourced referrals to ZEST. Uploading referrals to EMIS. Liaising with GPs, DNs and other stakeholders whilst also speaking to patients regarding their referrals.

Our Triage Desk requires a dedicated Administrator to help manage the high volume of referrals received, ensure timely processing and allocation of referrals, maintain data quality, and support the smooth operation of referral pathways.

Main duties of the job

• Be the first point of contact for new referrals.
• Manage clinic appointments, cancellations, re-bookings, and patient enquiries using EPR systems.
• Maintain accurate patient records, registrations, and referral documentation.
• Monitor stock levels, order supplies, and process invoices.
• Ensure data quality, complete activity reports, and support audits.
• Respond professionally to patient queries, comments, and complaints.
• Maintain confidentiality and comply with Trust policies, GDPR, and Caldicott standards.
• Support health and safety, infection control, and equipment maintenance processes.
• Provide cover at other clinic sites when required and participate in supervision and training.
• Have strong communication, IT, and organisational skills, with the ability to prioritise work in a busy environment. Previous administrative or healthcare experience is desirable but not essential.
• Provide comprehensive, professional, and efficient administrative support to the Podiatry service, ensuring the smooth day-to-day running of clinics and supporting clinicians, managers, and wider departmental staff.
• Supports operational processes including stock control, data quality, reporting, and coordination across multiple clinic sites, while ensuring compliance with Trust policies, confidentiality standards, and health and safety requirements.
• Acting as the first point of contact for referrals, the role is responsible for managing appointments, responding to enquiries, maintaining accurate patient records, and preparing clinics to enable effective service delivery.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.