Administrator- North & East Integrated Transfer Of Care Hub (iToCH)

Job overview

We have a very rare opportunity to join our North and East Integrated Transfer of care Hub (iToCH) as one of our administrators to support the hub with processing all the referrals coming into the North and East community service. This role will be based in Carew House to work alongside the neighbourhood iToCH.

The Administrator will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.

You must possess excellent communication and people skills; have the ability to work under pressure, whilst being a committed member of our local point of access team.

This is a part time position covering the hours of 8am to 6pm 7 days/week, including bank holiday along with the other administrator within the team.

Main duties of the job

The role of the Admin Support Worker is to work with prioritisers who are Nurses, Social Workers, Therapists and other members of staff employed within the multi-professional team, processing and managing the flow of patient referrals through the Transfer of care hub and local point of access.

The Admin Support Worker will monitor the referrals on the single electronic referral system on a continual basis, triaging in partnership with the multi professional team.

The Admin Support Worker will be responsible for reviewing key blockages to patient flow, highlighting key issues to Team Managers maintaining accurate and timely feedback to referrers, liaising with multi-agencies for the co-ordination of patient flow.

Please note: If you are an internal candidate and wanting to apply for this position as a secondment opportunity. Before applying, please ensure you have discussed the post with your current line manager and obtained their agreement to support your release for the duration of the secondment.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.