Administrator - Memory Assessment Service

Job overview

An exciting opportunity has arisen for a motivated, enthusiastic and experienced, patient focussed Administrator to support the county-wide Memory Assessment Service in the West ICA.

The post holder will be expected to exercise initiative, independent judgement and decision making within situations arising from their duties to ensure an effective high-quality administrative service.

Essential skills for this role include – Excellent verbal and written communication with attention to detail and excellent interpersonal skills.  The ability to perform efficient diary management, planning and organising of own workload and work on own initiative is also an essential requirement.  Along with an excellent knowledge and working experience of using Microsoft Outlook, Excel and Word.

The post holder should demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers and general members of the public and representatives of other organisations, demonstrating an empathetic approach.

If you enjoy working within a team in a patient facing role, we look forward to hearing from you.

Main duties of the job

The post holder will ensure the delivery of a comprehensive high quality secretarial and administrative service to the Memory Assessment Service (MAS) clinicians and will play a central role within the provision of services.

The post holder will be required to exercise initiative, independent judgement and decision making within situations arising from their duties to ensure an effective high-quality service.

To co-ordinate appointments, booking rooms in a variety of settings across the designated area.

The post holder will be required to use a variety of Trust in-house computer systems and provide a high level of customer care.

The post holder should be able to work with minimum supervision and will be required to use initiative, planning and prioritising of own time in a busy and challenging environment.   A professional and flexible approach and attitude is required along with honesty, integrity, and discretion.  The post holders must deliver a patient focussed approach and respect the privacy, dignity, religious and cultural beliefs of others and always display the highest levels of confidentiality and have an open attitude to change.

The MAS Administrator will be expected to work with the wider administration team in designated area.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.