Administrator - Intermediate Care Team

Job overview

We are currently looking to recruit an enthusiastic and motivated administrator to be part of our team, supporting the the delivery of Intermediate Care Services within the community working countywide based with our team at Chesterton Medical Centre.

The post holder will be the first point of contact for calls coming into the service and will strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues.

The role of Administrator is varied, challenging, and rewarding and a steppingstone to progression within the trust.

We  ensure professional leadership, excellent training and development opportunities for administrative staff. If this sounds like what you are looking for, then we have a great opportunity that you might be interested in. Please do contact us to discuss the role further if you have any questions.

Main duties of the job

• The post holder will provide a comprehensive administrative service within their team.
• Word processing of all forms of correspondence, reports and summaries that are required by the team..
• The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Deal with difficult callers in a calm and effective manner.
• Undertake training of new staff as directed by Line Manager and/or other manager

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

• To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
• To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safetyand Confidentiality of Information and to be aware of any changes in these.
• To comply at all times with the Trust’s Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act.