Administrator Hospital at Home

Job overview

This is a key role within the Hospital at Home service, providing comprehensive, high-quality administrative support to the clinical teams who enable patients to receive safe and effective care in their own homes.

Based at the Truro Office, this part-time post (22.5 hours per week) will involve a range of administrative duties to support the smooth and efficient running of the service. The successful candidate will play an important role in coordinating day-to-day activities, ensuring accurate record-keeping, and acting as a point of contact for both internal teams and external stakeholders.

This role would suit someone who is organised, adaptable and able to work collaboratively within a busy healthcare environment, with a strong focus on delivering a high standard of support to both clinicians and patients.

Main duties of the job

Duties and Responsibilities

Supporting clinical staff including health care assistants, nurses, ward managers, advanced clinical practitioners

Responding to phone calls as the first point of contact with the Hospital at Home service

Processing referrals which could be received via multiple routes

Admitting and discharging patients to the wards as directed by the clinical team

Carry out data entry to support the team

Booking appointments through the RIO electronic patient record  system

Arranging the delivery of clinical equipment for patients to be monitored in their own home.

Supporting data submissions which inform the wider system of the Hospital at Home service

Work in line with Trust policies and procedures

Observe and maintain confidentiality of the workplace

To use all required Trust systems as directed.

Communication and Working Relationships

Building relationships with other staff in the Cornwall health community.

Liaising with outside agencies and the public where necessary.

Maintaining good working relationships with colleagues within the Hospital at Home service. Management and Personal Development Provide cover for other Administrative colleagues when required.

Participate as an appraisee in the Trust’s appraisal system.

Be able to work as part of a team.

To participate in regular supervision with your line manager

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.