Administrator - Diabetes & Endocrinology

Job overview

The postholder will provide comprehensive administrative support to the Diabetes and Endocrinology Service, including the specialist Insulin Pump Service. Responsibilities include appointment booking, waiting list management, validation of patient pathways, processing clinical correspondence, coordinating pump-related clinics and education events, supporting patients using insulin pump technology, responding to enquiries, maintaining electronic patient records, and supporting clinicians to deliver high-quality patient care. The postholder will work closely with consultants, diabetes specialist nurses, pump educators, dietitians and administrative colleagues to ensure patients receive timely access to care and that Trust standards and performance targets are met.

Main duties of the job

• Outpatient appointment booking and scheduling.
• Waiting list and RTT pathway management.
• Processing referrals and clinic outcomes.
• Administrative support for the Insulin Pump Service.
• Production and management of patient correspondence.
• Maintenance of electronic patient records.
• Communication with patients, clinicians and external organisations.
• Data quality, reporting and performance monitoring.
• Supporting service improvement and operational delivery across the Diabetes and Endocrinology Service.

Detailed job description and main responsibilities

Develop and maintain knowledge of Trust patient administration systems, policies and procedures. Understand Referral to Treatment (RTT) standards and waiting list management processes. Apply knowledge of outpatient services, clinic scheduling and appointment management. Ensure work is carried out in accordance with Trust policies, national guidance and administrative procedures. Participate in mandatory training and service-specific development activities. Develop and maintain knowledge of insulin pump and diabetes technology pathways to support the administrative management of the service. Understand the administrative requirements associated with insulin pump initiation, follow-up and annual review appointments. Support administration of diabetes technology services including continuous glucose monitoring (CGM) and insulin pump clinics.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.