Administrator/ Co-ordinator

Outpatient Appointments Adviser | Spire Murrayfield Hospital | Edinburgh | Full time | Permanent

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser, on a permanent basis.

Duties and responsibilities:

• Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text
• Proactively investigating and resolving enquiries
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc.

Who we're looking for:

• Excellent customer service skills and telephone skills
• Strong IT skills
• You must also have excellent interpersonal and verbal and written communication skills
• A team player with a can-do attitude
• Previous Healthcare experience would be advantageous

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.