Administrative Support Officer

Job overview

The post holder will provide administrative and co-ordination support to the Professional Nurse Advocate (PNA) and Restorative Clinical Supervision (RCS) service, ensuring efficient organisation of restorative clinical supervision sessions, accurate data capture, and effective communication across Primary and Community teams.

The post holder will play a key role in supporting staff wellbeing initiatives and enabling access to psychologically safe supervision spaces.  To work independently and manage own workload to defined policies and procedures.

Main duties of the job

Organise RCS sessions across multiple sites (DN, CRT, wards, community teams)

Manage diaries for PNA/RCS facilitators    Coordinate bookings via Outlook / MS Teams     Support site-based delivery (including travel coordination where needed)   Support event organisation   Maintain accurate records of:   Session delivery    Attendance    Facilitator activity   Use systems such as:   ESR   Microsoft Forms    Excel dashboards    To produce monthly reports for the PNA Lead Nurse    Support data collection aligned to All-Wales RCS reporting requirements  Point of contact for RCS enquiries. Use own judgement if  issues need to be escalated.   Communicates and exchanges information to staff from other departments,  and external contacts    Posters / QR codes    Team communications    Support engagement initiatives to improve uptake   Prepare meeting agendas and take minutes   Maintain shared drives / documentation    Assist with audit and quality improvement activity  To propose and implement any changes to policies and procedures in relation to own work area.    PERSON SPECIFICATION  Qualifications and Knowledge Essential  Educated to GCSE level or equivalent   Knowledge of secretarial or administrative procedures and systems, such as answering queries, progress chasing and task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable level of knowledge and experience.   Proficient in Microsoft Office (Word, Excel, Outlook)

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The post holder will provide administrative and co-ordination support to the Professional Nurse Advocate (PNA) and Restorative  Clinical Supervision (RCS) service, ensuring efficient organisation of restorative clinical supervision sessions, accurate data capture, and effective communication across Primary and Community teams.