Administrative Co-ordinator Rheumatology CNS Team

Requirements the employer expects applicants to meet.

• Skills

  Proficiency in the use of Microsoft Office or equivalent.

• Skills

  Diary management of the team.

• Skills

  Proficiency in use of PowerPoint.

• Skills

  Applicants will be required to demonstrate interpersonal skills with the ability to communicate clearly and effectively at all levels.

• Skills

  Ability to prioritise, plan and organise own workload.

• Skills

  Ability to use and act on own initiative.

• Skills

  Ability to work as part of a team and adapt to the requirements of team members.

• Skills

  Applicants will have excellent organisational skills with the ability to work both independently and as part of a team, prioritise workload, work under pressure, multi-task and meet deadlines.

• Skills

  Excellent communication skills

• Skills

  Diary management

• Skills

  Experience of using spread sheets or databases

• Skills

  Effective communication skills, verbal and written, able to adapt style/method to suit the situation.

• Skills

  To be able to prioritise and manage a variety of tasks with competing deadlines.

• Skills

  To escalate issues that the postholder is unable to solve, to the appropriate senior member of staff.

• Skills

  Ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems.

• Knowledge

  Understanding of the NHS and the organisation.

• Knowledge

  Understanding of the need for confidentiality and discretion at all times.

• Knowledge

  Respect patient confidentiality and have an understanding of the Data Protection Act.

• Knowledge

  Knowledge of Microsoft Packages and email.

• Experience

  Experience of using spread sheets and databases, and setting up databases.

• Experience

  Experience of audio typing.

• Experience

  Applicants will be required to demonstrate previous experience in dealing with the general public and liaison with healthcare professionals.

• Experience

  Applicants will have experience of using IT applications in a Windows based environment and email.

• Experience

  It is essential that the applicant has previous experience of dealing with the general public in a working environment.

• Qualifications

  RSA 11 or equivalent standard of typing/word processing

• Qualifications

  Applicants will be educated to GCSE standard (or equivalent) English language grade C or above.

• Qualifications

  Educated to GCSE English minimum grade C or equivalent.

• Role-Specific Requirements

  Provide a confidential, efficient and accurate administrative service.

• Role-Specific Requirements

  Ensure work is completed and targets met within agreed timescales and in line with the Trust's policies and procedures.

• Role-Specific Requirements

  Flexible approach to working practices in line with departmental/service needs.

• Role-Specific Requirements

  The post holder will work in a non-facing patient role alongside the Rheumatology Clinical Nurse Specialist nursing team, providing efficient clinical and non-clinical support to ensure the smooth running of homecare prescription management services for the Rheumatology Service at Chapel Allerton Hospital.

• Role-Specific Requirements

  Co-ordinate received prescription requests from individual homecare providers following local standard operating procedure.

• Role-Specific Requirements

  Generate electronic prescription in accordance to last consultation.

• Role-Specific Requirements

  Arrange follow up appointment in accordance to local pathways.

• Role-Specific Requirements

  Arrange blood monitoring.

• Role-Specific Requirements

  Answer queries from the rheumatology advice line within the limits of their role and liaising with CNS team.

• Role-Specific Requirements

  Co-ordinate answering queries from the rheumatology prescription management email account, liaising with CNS team where necessary.

• Role-Specific Requirements

  Inform homecare provider of changes / discontinuation to treatment when directed by a member of the CNS team following standard operating procedure, liaising with patients over the telephone.

• Role-Specific Requirements

  Support data collection and data entry for audit purposes of prescription management.

• Role-Specific Requirements

  Attendance of service review meetings and carry out any actions identified.

• Role-Specific Requirements

  Assist with patient complaints alongside CNS team.

• Role-Specific Requirements

  Work in collaboration with pharmacy team to provide a positive, safe and effective service.

• Personal Qualities and Values

  Demonstration of enthusiasm for the post.

• Personal Qualities and Values

  Flexible approach to working practices.

• Personal Qualities and Values

  Commitment to delivering a high quality secretarial and administrative service to support the work of the team/department.

• Personal Qualities and Values

  A positive and professional attitude with a willingness to help colleagues.

• Personal Qualities and Values

  Self motivated and the ability to be flexible with regard to working practices, workload and working hours.

• Personal Qualities and Values

  Willing to promote and embrace evidence based change.

• Personal Qualities and Values

  Continually maintaining and improving the quality of service.

• Personal Qualities and Values

  Commitment to working in a team situation.

• Personal Qualities and Values

  Commitment to encouraging a positive working environment.

• Personal Qualities and Values

  Commitment to own development.

• Personal Qualities and Values

  Compassion for patients and their carers.

• Personal Qualities and Values

  Ability to act professionally at all times.

• Personal Qualities and Values

  Willingness to undergo all training requirements necessary for the post.

• Personal Qualities and Values

  To appreciate and accept the need to maintain confidentiality and discretion when dealing with patients, colleagues, other departments.