Administrative Assistant/Receptionist Apprentice

Job overview

An exciting opportunity has arisen for an Administrator / Ward Receptionist Apprentice to join our busy team at the Children's Hospital for Wales. This role will provide valuable experience in a healthcare setting, will support the smooth running of the service and help to deliver a high-quality service to patients. Key responsibilities include: Answering telephone queries, receiving patients, relatives and visitors to the department, and co-ordinate online patient documentation through computerised patient management systems. We are looking for someone who: Is organised and reliable, with good attention to detail Has strong communication skills and a professional manner Is keen to learn and develop within an NHS environment Can work effectively as part of a team This is a great opportunity to gain hands-on experience while developing key administrative skills within a supportive team.

This post is fixed term for 15 months from start date due to apprenticeship contract.

Main duties of the job

To be responsible for co-ordinating administrative tasks relating to the operational running of the Children's Ward. Answering telephone queries, receiving patients, relatives and visitors to the department, and co-ordinate online patient documentation through computerised patient management systems.

To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Skills for Business Level 2.

This qualification consists of:

• Apprenticeship Level 2 Diploma in Digital Skills for Business
• Agored Diploma in Digital Skills for Business (QCF)
• Level 1 Essential Skills
• Prentis-iaith Welsh Language Development

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details on these aspects of the job role please see job description and person specification.

Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable