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Job requirements
Essential
41 listedRequirements the employer expects applicants to meet.
- Knowledge
A well-developed understanding and knowledge of office-based procedures/ systems and able to implement change and train colleagues where appropriate.
- Knowledge
Interpretation and analysis of reports, databases and spread-sheet information.
- Knowledge
Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.
- Knowledge
An understanding of Service/Departmental, Trust and National standards/targets that impact on the service area.
- Knowledge
Clear knowledge/understanding of terminology applicable to the service area including some medical terminology.
- Knowledge
An understanding and appreciation of complimentary service areas/functions.
- Knowledge
Well-developed knowledge and experience of using information systems, software applications and office equipment.
- Knowledge
Aware of the Data Protection Act and Confidentiality in relation to the role.
- Knowledge
An ability to effectively implement and ensure adherence to the Trust's policies and procedures associated with the role and the service.
- Knowledge
An understanding of the relationship and impact on the service of a range of IT applications.
- Knowledge
Understand and adhere to Departmental/Service, Trust and NHS processes and protocols.
- Experience
Previous experience in administration/secretarial/personal assistant capacity in a large and complex organisation.
- Experience
Experience working within a team.
- Experience
Working in a customer focussed environment.
- Experience
An ability to train staff, including temporary staff, as required and to assess and monitor progress on a continuing basis.
- Skills and Abilities
Customer service skills.
- Skills and Abilities
Have the ability to assess and resolve problems within the remit of the role.
- Skills and Abilities
Able to adapt to new working practices/processes
- Skills and Abilities
Able to implement and review changes within the working practices/processes of the team.
- Skills and Abilities
Able to prioritise workload - individual and that of the team, if appropriate.
- Skills and Abilities
Ability to manage a variety of tasks and deadlines, achieving required deadlines.
- Skills and Abilities
Effective communication skills, verbal and written.
- Skills and Abilities
Continually monitor, review and, where appropriate, suggest/implement changes to improve the working practices and systems
- Skills and Abilities
Excellent organisational skills with the ability to work both independently and as part of a team.
- Skills and Abilities
Prioritise own workload and, where appropriate, that of the team.
- Skills and Abilities
Able to effectively manage a variety of tasks with possibly competing deadlines.
- Skills and Abilities
Excellent attention to detail.
- Skills and Abilities
An ability to accurately transcribe complicated/complex notes/minutes and type complicated/complex information while subject to frequent interruptions.
- Skills and Abilities
Highly developed interpersonal skills with the ability to exchange confidential, sensitive or contentious information clearly and effectively at all levels.
- Skills and Abilities
An ability to exercise judgement when dealing with enquiries to evaluate the situation and resolve problems within their remit, escalating issues appropriately.
- Skills and Abilities
To support and sustain the department's practice with efficient administrative protocols, processes and procedures, in line with service needs.
- Qualifications and Training
GCSE (or equivalent) English Language grade C or above
- Qualifications and Training
Appropriate typing/IT qualification or equivalent
- Personal Qualities and Professional Behaviour
Commitment to ensuring work is completed and targets met within the timescales dictated by the Department/Service
- Personal Qualities and Professional Behaviour
Communicate sensitively and effectively
- Personal Qualities and Professional Behaviour
Respect the privacy, dignity, religious and cultural beliefs of others.
- Personal Qualities and Professional Behaviour
Flexibility in approach to working hours and working practices.
- Personal Qualities and Professional Behaviour
Demonstrate a commitment to team working, departmental and multi-disciplinary team.
- Personal Qualities and Professional Behaviour
Demonstrate integrity and respect confidentiality.
- Personal Qualities and Professional Behaviour
To have an adaptable and flexible approach to working hours and practices.
- Personal Qualities and Professional Behaviour
Must be tactful and diplomatic.
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Previous working experience in a health care environment.
- Qualifications and Training
Shorthand/Audio
- Qualifications and Training
European Computer Driving Licence (ECDL)
Job summary
An exciting opportunity has arisen for an Administrative Assistant to join the existing Quality Team within Specialty and Integrated Medicine (SIM) Clinical Service Unit. We are small, experienced team who are motivated to work with our clinical teams to ensure we provide the best possible care to our patients. We are seeking an enthusiastic and motivated individual with excellent attention to detail to join our team.
Main duties of the job
The candidate will be responsible for providing administrative support to the Lead Nurses for Clinical Quality and Education and the Quality Manager. Responsibilities will include organisation of complex meetings, preparation of agendas, data sets and Powerpoint slides, and taking high quality, accurate minutes. The post holder will also be responsible for co-ordinating the CSUs complaints, liaising with nursing, medical and management teams to ensure timely responses and feeding back at the weekly complaints huddle. Applicants should have a broad range of administration skills, particularly the ability to take high quality, detailed minutes at speed, with excellent attention to detail. It is essential that the person is able to work under pressure, within a team and autonomously, and prioritise their work load accordingly with excellent organisational skills. The role requires extensive use of Microsoft Office applications such as Excel, Word and PowerPoint. Are you passionate about making a difference? Are you looking for an opportunity to support our clinical teams in delivering excellent quality care? Do you have excellent administrative and organisational skills? If the answer is yes, we would love to hear from you.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Details
- Date posted: 02 October 2026
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £28,392 to £31,157 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 002086
- Job locations: St James’s University Hospital, Leeds, West Yorkshire, LS9 7TF, United Kingdom
Job responsibilities
For questions about this job, contact: Name. Emma Tunnacliffe Position Quality Manager Email emma.tunnacliffe@nhs.net Phone number 07899 021837 or 0113 20 64654 Shortlisting Date: 16/10/2026 Interview Date: 27/10/2026 & 28/10/2026 Why you should join our Team
Specialty & Integrated Medicine (SIM) Clinical Service Unit (CSU)
Specialty & Integrated Medicine (SIM) is home to a variety of services at the Trust. There are wards covering the following specialties: General Medicine, Older People’s Medicine, Infectious Diseases/Travel Medicine, Diabetes and Endocrinology. We also have outpatient facilities for Diabetes, Endocrinology, Intravenous Antibiotics (OPAT), HIV and Sexual Health.
SIM CSU Quality Team
The team comprises of two Lead Nurses for Clinical Quality and Education, one Quality Manager and this post, Quality Governance and Complaints Co-ordinator. We are a small, friendly team who work closely together and share a passion for working with the wider SIM CSU teams to ensure our patients receive the best possible care.
What you will bring to the role
The role of the Administrative Assistant is to provide a comprehensive administrative support to the Quality Team and wider team in SIM CSU (where it is Quality Governance related). This includes (but is not limited to):
- Co-ordinating multiple meetings per month by booking meeting rooms, preparing and circulating agendas, preparing slides or other documents.
- Attending the meetings and producing high quality minutes in a timely manner.
- Collating and co-ordinating the CSU’s complaint responses and ensuring deadlines are met, liaising with the clinical teams to achieve this. Uploading action logs from complaints to Datix.
- Tracking patient safety reviews and investigations and uploading action logs to Datix.
- Providing administrative support to the Quality Manager and Lead Nurses for Clinical Quality in the oversight of the Quality Governance portfolio including:
- Complaints and PALS
- Incidents
- Duty of Candour
- Clinical guidelines/NICE guidance
- Friends and Family Test
- Audit
- Mortality and morbidity reviews
Assist and support the wider SIM CSU teams with Quality Governance related queries.
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
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Applying for this NHS job
This advert is for Administrative Assistant with Leeds Teaching Hospitals NHS Trust in Leeds, England. It is listed as a Band 4 Administrative assistant role. The advertised salary is £28392.00 to £31157.00. The contract type is Permanent. The application deadline is 26 Oct 2026.
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