Administrative Assistant

Job overview

The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London.  Ward 54 is an extremely busy ward with an ever-changing environment.

Have you got the right mix of skills it takes to work within a busy department?

Right now, we’re looking for a flexible, hardworking person to work 37.5 hours (to include required Saturday shifts).  Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.

To succeed you’ll need to have experience in a process driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.

For more information email:

[email protected]

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[email protected]

The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

Please note that applications are accepted by completion of our on-line application form only. We cannot accept CV's.

PLEASE ENSURE YOU CAN PROVIDE YOUR ENGLISH AND MATHS GCSE  CERTIFICATES BEFORE SUBMITTING YOUR APPLICATION, THESE ARE MANDATORY REQUIREMENTS FOR THIS ROLE.

Main duties of the job

Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately

Respond to general enquiry emails using drafted templates

Process of booking and scheduling surgical procedures

Contact and confirm patient surgery information prior to date of admission

Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities

Check and collect completed paperwork from patients prior to admission

Carefully update patient details onto Hive

Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis

Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate

Keeping an up-to-date electronic diary for the service

Arrange follow up appointments when required

Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity

Ensure the reception desk always has a receptionist available during core hours

Ensure the reception area is kept clean and tidy at all times

Clean and update stock of the drinks machines

Maintain the patient information displayed in the waiting area and consulting rooms

Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery

Accurately collect hospital payments in accordance with Trust policy

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you.  This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive.  We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, please contact the manager named below.