Administrative Assistant - Paediatric Audiology

Job overview

The post holder will be a member of a Paediatric Audiology Service providing secretarial and administrative support to Paediatric Audiology Consultants, Paediatric Audiologist, and the wider administrative team.

To provide a professional and courteous “front of house” service for all staff and visitors utilising the facilities provided within Paediatric Audiology Service, acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Main duties of the job

The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust

Detailed job description and main responsibilities

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary, photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results, patient files ad hoc administrative duties
• Data Entry into Auditbase
• Perform an ambassadorial role, representing the paediatric audiology department “Front of House” service acting in a professional, courteous and customer-focused manner at all times. Checking in patients on arrival.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.