Administrative Assistant - Midwifery Led Service

Job overview

Are you an enthusiastic and well-motivated individual wishing to join our Midwifery Led Services team?

We are looking to recruit a Midwifery Admin Assistant to work as part of a small, established administrative team supporting Community Midwifery Services, alongside the Liaison Officer and Preston Birth Centre Admin Assistant. The post will predominantly be based at Chorley Birth Centre, with cross-site working required as part of service need.

The post holder will act as a central point of contact for all community midwifery telephone and email enquiries, maintaining a calm, courteous and professional approach when dealing with pregnant women, women in labour and new mothers. They will ensure that all contacts are managed efficiently, with urgent requests escalated appropriately and information relayed promptly to the Community Midwifery team.

Key responsibilities include managing incoming calls and emails, scheduling appointments, updating patient records (including BadgerNet), and responding to or redirecting queries as appropriate.

The post holder will also provide comprehensive administrative and secretarial support to the Community Midwifery team, including minute taking, diary management, and handling correspondence, ensuring the efficient day-to-day running of the service.

Main duties of the job

• Act as the first point of contact for Community Midwifery Services, managing incoming telephone calls and emails and responding or redirecting enquiries appropriately.
• Communicate effectively with pregnant women, women in labour and postnatal women, ensuring all contacts are handled in a calm, professional and sensitive manner.
• Ensure urgent and emergency requests are identified and escalated promptly to the appropriate midwife or team.
• Support the coordination of patient care by scheduling appointments and ensuring accurate and timely communication with Community Midwives.
• Maintain and update patient records, including BadgerNet, ensuring all information is recorded accurately and in a timely manner.
• Provide administrative and secretarial support to the Community Midwifery team, including diary management, handling correspondence, and minute taking for meetings.
• Ensure discharge information and follow-up requests are appropriately allocated to the relevant midwife or service.
• Maintain effective communication across maternity services to support the smooth day-to-day running of the service.

Detailed job description and main responsibilities

The post holder will provide comprehensive administrative and clerical support to the Community Midwifery Service, ensuring the efficient day-to-day running of midwifery-led services across birth centre and community settings.

They will act as the central point of contact for all telephone and email enquiries, responding to internal and external contacts in a professional, courteous and timely manner. The post holder will communicate effectively with pregnant women, women in labour and postnatal women, ensuring all enquiries are managed sensitively and escalated appropriately when urgent.

The role includes receiving, triaging and accurately relaying information to Community Midwives, ensuring that all requests are actioned promptly. Emergency or urgent requests must be identified and escalated immediately in line with service protocols.

The post holder will support patient pathway coordination by scheduling appointments, processing referrals and discharge information, and ensuring appropriate follow-up is allocated to the relevant Community Midwife or service. They will maintain accurate and up-to-date patient records, including entering and updating information on the BadgerNet system.

Administrative responsibilities include managing incoming and outgoing correspondence, maintaining diaries where required, supporting the organisation of meetings, and producing accurate minutes for community midwifery meetings.

The post holder will also manage specific administrative processes, including ensuring blood spot repeat requests and other clinical communications are promptly shared with the appropriate midwifery team.

They will work collaboratively with administrative and clinical colleagues across maternity services, including cross-site working where required, to support safe, effective and responsive care delivery.

All duties must be carried out in accordance with Trust policies and procedures, maintaining confidentiality, data protection standards, and a high standard of customer care at all times.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.