Administrative Assistant Bank - Band 2

Job summary

The post-holder will:

under the supervison/direction of the Administrative Supervisor, within a delegated framework for agreed tasks, be aware of and able to undertake the basic, routine admin/communication requirements of the service. Provide a confidential service to clinical/support services, in an efficient manner.

follow and ensure the service is provided in accordance with well-established policies,

procedures, protocols and guidelines and service delivery plans.

demonstrate knowledge of the service to enable the post holder to contribute and inform

decision making within the service.

may work within clinical environments where basic conflict resolution may be required.

work flexibly to meet the needs of the service.

develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information.

work with sensitivity and have an understanding of the service and issues experienced by users.

use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties.

assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

Main duties of the job

To assist the department with routine office duties, appropriate to the role, for example:

Word processing of correspondence /reports/ other documents accurately via copy or audio

To take and transcribe notes

Dealing with telephone calls/ messages

Photocopying/ Scanning/ Filing

Receiving visitors/Reception

Monitor and maintain department stationery supplies

Reporting faults

Mail handling

Arranging meetings, hospitality, venues, distributing agenda/notes

Managing diaries

Deliver excellent levels of service and address or report to the Administrative Supervisor, in a timely manner, when these standards have not been met.

Support the Administrative Supervisor as required.

Proactively and positively contribute to the achievement of business outcomes through individual and team effort, with the focus being on delivering excellent customer services.

Work within defined parameters, prioritise own tasks and respond to peoples needs.Refer and seek guidance/supervision on issues outside of post holders level of competence or authority.

Help to promote an open, welcoming, person-centred culture seeking feedback from users of the service to aid service improvement .

Produce clear and accurate written correspondence as appropriate to the role, using competent IT skills, accurate data inputting and use of Trust Intranet and Internet as required.

Maintain accurate documentation.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Details

• Date posted: 22 September 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year
• Contract: Bank
• Duration: 365 days
• Working pattern: Flexible working
• Reference number: C9378-Bank-0926C
• Job locations: Kendray Hospital, Doncaster Road, Barnsley, S Yorkshire, S70 3RD, United Kingdom, The Calderdale Royal Hospital, Huddersfield Road, HALIFAX, West Yorkshire, HX3 0PW, United Kingdom, South West Yorkshire Partnership Nhs Foundation Trust, Fieldhead Hospital, Ouchthorpe Lane, WAKEFIELD, West Yorkshire, WF1 3SP, United Kingdom

Job responsibilities

JOB SUMMARY

Service user contact referred to in this Job description will only apply when working within a clinical area.

The post-holder will

under the supervision direction of the Administrative Supervisor, within a delegated framework for agreed tasks, be aware of and able to undertake the basic, routine admin/communication requirements of the service. Provide a confidential service to clinical support services, in an efficient manner.

use effective verbal written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties.