Administration Team Lead

Job overview

An exciting opportunity has arisen for a highly motivated and experienced administrator to join the Single Point of Access service in Oxfordshire.

The Single Point of Access is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy and other community services for people over the ages of 18 and living in Oxfordshire.

SPA team is made up of experienced administrators and clinicians who work closely together. When you start, you'll have line manager and peer support as well as training and other resources to support you do your work effectively.

SPA is spread over two bases, Banbury, and Abingdon, operating 8am-8pm, 365 day a year on a shift pattern basis. Shift patterns are 08:00-16:00, 10:30-18:30 and 12:00-20:00.

This advert has been reposted, if you have applied in the past 2 months you do not need to apply.

Main duties of the job

• Manage and coordinate the day to day administration work load
• Answer the health care professional phone line.
• To provide a timely administrative service, ensuring that all referrals received via email or telephone call are tracked through to allocation and/or providing administrative support to the referral process.
• To provide administrative support for meetings as requested and to ensure follow up action is completed, including arranging meetings, producing notes, preparing agendas, ensuring that relevant paperwork is maintained and available to ensure correspondence/information is available.
• The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
• Ideally you will be able to work from either sites to cover two other team members in the same role.

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.