Administration Team Lead

Job overview

Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talking Therapies Team. This service is very demanding with the post holder being part of an admin team providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team.

The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and IAPTuS and create reports as required. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.

Main duties of the job

Candidates must have proven demonstrable experience in last 12 months of the following :

• Experience in a customer/patient and service user focused environment
• Experience in undertaking and leading supervisions and appraisals with staff
• Experience in supporting and leading team(s) through organisational changes
• Experience in dealing with annual leave/sickness processes
• Excellent communication and interpersonal skills
• Experience in dealing with complaints
• A good understanding of using admin performance Dashboards
• Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
• Note taking

Candidates should be:

• Able to be self-directed, motivated and to contribute positively within a team
• Well organised and structured
• Able to support the Admin Manager
• Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
• Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted

Detailed job description and main responsibilities

Please find attached job description for full details.

Internal applicants only, Interviews will be face to face.

Advertising date : 13th October 2026

Closing date : 27th October 2026

We welcome your application.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.