Administration Support

Job overview

We are looking for an organised and approachable Administration Support to join our Gynaecology team. You will help patients move through their care by arranging pre-operative assessments, responding to queries and supporting the admissions process.

You will be a key point of contact for patients by telephone and email. You will also work closely with the Admissions Clerk and clinical colleagues to keep bookings and patient information accurate and up to date.

We are looking for someone who communicates with warmth and professionalism, pays close attention to detail and can manage competing tasks in a busy service. You will need to be comfortable using electronic systems, handling confidential information and working as part of a team. Experience in healthcare administration or patient bookings would be helpful, but your ability to learn and provide a reliable service matters just as much.

Please be aware we might close the post earlier if sufficient amount of applications received.

Main duties of the job

• Book and coordinate pre-operative assessment appointments.
• Respond to patient queries by telephone and email, providing clear information and directing clinical questions to the appropriate team.
• Process private patient admissions in line with local procedures.
• Support the Admissions Clerk with day-to-day administration and help resolve booking issues.
• Maintain accurate records and communicate changes promptly to patients and colleagues.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.