Administration Support - Apprenticeship

Job overview

Assist in the provision of an effective administrative service across Vaccination services to support the autumn booster program.  Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.

To ensure that a high standard of data inputting and customer care is provided using tact, discretion and sensitivity.  To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.

Main duties of the job

• Providing an efficient and professional administrative service to the Front Door and MHS team.
• Data Inputting on Excel and SystmOne
• Uploading referrals on SystmOne
• Signpost service users
• Word processing including copy typing
• Handling aspects of appointments via the telephone and face-to-face
• Cancelling and re-booking clinics/appointments as delegated by the Supervisor / Line Manager
• Taking detailed messages via telephone, dealing with them in a timely and efficient way
• Accurately inputting confidential data using a variety of Trust-IT systems in a timely way.

Providing flexible administrative cover as required to meet the needs of the services. This might involve weekend working

Detailed job description and main responsibilities

• The post holder will be required to use a computer, either a stand-alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will depend on the job.
• The Trust embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative.
• The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set.
• The Trust has a No Smoking Policy that prohibits any smoking whilst at work.
• To follow and adhere to the Trust’s Health and Safety Policies and instructions and be responsible for your own and others' health and safety in the workplace.
• The post holder is expected to contribute to the creation of a working environment where everyone feels respected, valued and treated with dignity.