Administration Officer Lymphoedema Service

Job overview

Community Services will appoint a suitably qualified person with the essential skills into the role of administration officer. They will become an integral part of Lymphoedema services at Maesteg Hospital.

Part time post available, Wed 09:00 – 16:00 Lunch Break, Thu 09:00 – 16:00 Lunch Break, Fri 09:00 – 14:45.

Lymphoedema at Maesteg supports patients in Bridgend and the surrounding areas within the footprint of Cwm Taf Morgannwg.

The key elements of the administration officer will be to support the team in the following key areas of work. To maintain, monitor and process patients on the waiting list for the service.

• Ensure robust processes for patients who attend outpatient clinics, patients who require home visits or patients who will have virtual contacts. This will be done by using a range of CTM patient information systems e.g. WPAS.
• To utilise CTM financial purchase to payment system (Oracle) for producing orders for patient garments, receipting deliveries ensuring invoices can be processed quickly and routing garments for all patients in a timely manner.
• To undertake all other administration tasks highlighted within the job description ensuring the Lymphoedema service is fully supported and maintained by the administration service.

Main duties of the job

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. See the guide for applicants on Welsh language skills below.

The post holder will be required to demonstrate a range of skills to be able to undertake this role, excellent communication skills, customer care skills, keyboard skills. There is a need to demonstrate a background or experience using Microsoft office packages in particular the use of Excel for maintaining spreadsheets is essential.

A full training package will be provided and the post holder will remain supervised until competency is achieved. When training is completed, post holder will benefit from having a range of new skills and expertise in using patient information and financial systems.

An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Applicant requirements

Welsh language skills are desirable