Administration Manager

Job overview

If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you.

The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan.

As the Admin Manager for ManchesterTalking Therapies, you'll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager. Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate.

The postholder will support the management of administrative staff by completing regular supervisions and appraisals, facilitate development and ensure completion of mandatory training. There is also a requirement to support with the recruitment and retention of administrative staff.

The postholder will assist in the review, development and implementation of effective administrative processes and systems.

Essential skills:

• Experience of working in a confidential environment
• Previous experience working in a customer care environment
• Experience of working in a changing environment
• Experience of training staff
• An understanding of the Data Protection Act (GDPR) principles
• An understanding of patient confidentiality
• Working knowledge of Microsoft Office
• Outstanding communication skills
• Effective time management
• Ability to prioritise tasks
• An excellent telephone manner
• Advanced keyboard skills
• Proven organisational skills and the ability to work to deadlines
• Proven problem-solving skills
• Excellent negotiation skills in dealing with difficult situations
• Excellent judgemental and analytical skills

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)