Administration Coordinator

Job overview

You will work alongside other members of the Hospital for Tropical Diseases administration team to provide a high level of support for the Infection Division. You will be required to work at the outpatient clinic reception and be responsible for booking various appointments as well as carrying out a variety of complex administrative duties. Excellent communication skills are essential, as is a focus on patient care.

At the request of your line manager, you may be requested to provide assistance and cover for other members of the administration team within the Division when required.

Main duties of the job

You will be the first point of contact for patients, members of the public and other healthcare staff based outside of the division. It is important to provide an excellent level of service to our patients including being friendly, helpful and approachable at all times.

You will work alongside our doctors and nurses to support them in the administrative tasks required to carry out the clinical work in the department. You will also be required to have a level of knowledge to explain and guide these colleagues through the several complex administrative pathways we use.

We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions, and to offer feedback and suggestions to improve the service.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are a small but complex division, covering many different aspects of infectious diseases and tropical medicine. We operate an outpatient clinic as well as an emergency walk-in service, antibiotic infusion service, covid medicines infusion clinic and pre-travel clinic.

We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal, and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top-class service.

We have an ongoing process to improve our staff’s working lives and regularly seek feedback from everyone as how to achieve this.

If you have any questions about the role and would like an informal discussion, please contact the Administration Team Leader at [email protected]

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

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UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.