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Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience
Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Communication
Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Skills and Abilities
Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Skills and Abilities
Advanced keyboard skills, and competent use of IT.
- Skills and Abilities
Able to deal with sensitive information with tact, diplomacy and understanding.
- Knowledge and Qualifications
Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge and Qualifications
Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Knowledge and Qualifications
Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- Personal and People Development
Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Personal and People Development
Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust’s Admin Staff learning and development framework
- Responsibilities towards promoting Equality Diversity and Inclusion
Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Previous NHS experience, or experience of working in a healthcare setting.
- Knowledge and Qualifications
NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Job overview
The Medical Specialties Division is looking to recruit an Administration Coordinator to work in the administration team supporting the Cardiology team.
Main duties of the job
The postholder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways maximising Trust’s resources and to meet NHS waiting time standards.
The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and email) in communication with patients, relatives and GPs and other external hospital staff.
The postholder will be responsible for escalating and troubleshooting issues to the Pathway Supervisor and will contribute to finding proactive solutions to routine issues.
The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role. The hours of work are 9-5, Monday to Friday.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Administration Coordinator with University College London Hospitals NHS Foundation Trust in London, England. It is listed as a Band 4 Administrative coordinator role. The advertised salary is £34,186 - £37,389 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 05 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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