Administration Assistant

Job overview

Time for a change?

Looking for a rewarding career?

Then come and be part of our team

University Hospitals of Leicester (UHL) has Community Hospitals across Leicestershire, with the desire to provide an excellent standard of patient centred care.

In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills.

You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK. On top of your basic salary, you will receive at least 27 days' holiday each year, plus a range of other benefits including occupational health and counselling services.

As a Admin Assistant it will be your responsibility to ensure that your behaviours and values reflect those of UHL.

The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service.

At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 6pm on certain days

Main duties of the job

Working within the Admin Team predominantly providing clerical and administrative support to the Outpatient Team.

To promote an effective and efficient administration service including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.

To ensure the highest standards for patient experience and quality are maintained.

UHL staff

Department Heads and Senior Managers

Visiting Clinicians

Relevant external Organisations e.g. GP surgeries, Ambulance Services

Patients and relatives, members of the public

Other NHS Trust staff

Detailed job description and main responsibilities

Provide cover on reception receiving and directing patients, visitors and staff in a courteous manner.

To ensure preparation of patient information for clinical sessions are carried out in an efficient and timely manner.

To book patients in and out of clinics for the outpatient department.

To admit and discharge patients attending day-case when necessary.

To book follow up appointments for patients as and when necessary.

Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.

To ensure that all test results are available for outpatient clinics as requested.

To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.

To liaise with other hospitals and department to obtain case notes and results of investigations as required.

To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.

To use the current computerised patient records system for booking appointments and providing labels for patient’s records.

To deal with hearing aid battery requests i.e. ordering, replacements etc.

Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.

To prioritise work in order to meet deadlines.

To arrange patient transport

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.