Administration Assistant

Job overview

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full-time (37.5 hours per week) Administration Assistant vacancy within the Newcastle West Community Treatment Team.

This is a very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering busy telephone line, reception duties, processing referrals, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead/Administration Manager/Clinical Manager.

Main duties of the job

Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post:

• Experience in a customer / patient focused environment
• Excellent communication and interpersonal skills
• Fast, accurate typing/keyboard skills,
• A good understanding of inputting data to a database system
• A good working knowledge of all Microsoft packages (Word/Excel/Office packages)
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

Detailed job description and main responsibilities

The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead.

Please find attached job description for full details.

Advertising date : 16th October 2026

Closing date : 30th October 2026

We welcome your application.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.