Administration Assistant

Job overview

We are looking for a friendly, enthusiastic, and organised individual to join our team in a vital administrative support role. This is a great opportunity for someone who enjoys working with people, being part of a team, and contributing to services that make a real difference to patients and communities.

You will play an important part in the smooth day‑to‑day running of the service. Your work will support both clinical staff and service users, helping to keep things organised, efficient, and welcoming. No two days are the same, and you’ll gain valuable experience across a range of administrative tasks.

We are looking for someone with a positive attitude, good communication skills, and strong organisational skills, who is committed to providing a high standard of administrative support. In return, we offer a supportive team environment, training, and opportunities to develop your skills within the NHS.

If you’re reliable, motivated, and looking for a role with purpose, we’d love to hear from you.

Main duties of the job

Provide comprehensive administrative and typing support to clinicians and professionals within the Community Mental Health Team to ensure the smooth and efficient delivery of services. Communicate professionally and compassionately with patients, carers, visitors, clinical staff, and external agencies, both face‑to‑face and via telephone, demonstrating sensitivity at all times.

Receive, process, and distribute referrals accurately and promptly, liaising with appropriate members of the multidisciplinary team and ensuring all information is entered correctly onto relevant systems. Undertake audio and copy typing of clinical correspondence, reports, and care documentation to a high standard of accuracy and within agreed timescales.

Maintain electronic and paper-based filing systems, ensuring patient records and correspondence are stored securely, tracked appropriately, and filed in line with local and organisational procedures. Routinely access and update Health Board and Local Authority IT systems, ensuring information is saved and managed correctly in accordance with Directorate guidelines.

Carry out reception duties when required, welcoming patients and visitors in a respectful and professional manner. Use judgement and initiative when responding to urgent, complex, or sensitive enquiries, escalating concerns appropriately to senior administrative staff or clinicians.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.