Administration Assistant/ Receptionist

Job overview

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT.

The role is primarily based in Rochford; however, the postholder will be required to work across our locality areas of Canvey Island, Westcliff, Southend and Rayleigh on a rota basis. As a key part of the role is patient facing reception duties, staff must be able to work on site and may occasionally be required, at short notice, to attend a different base to ensure service continuity, including cover for sickness absence or emergency leave

• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls.
• The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

• You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
• You will also need to maintain strict confidentiality at all times.
• You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
• You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
• You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.

Detailed job description and main responsibilities

Please see job description and person specification attached.

Main Duties:

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.